This notice is given under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”). It explains how the personal data you share through this website and its contact channels is processed. It is a translation of the Turkish KVKK Aydınlatma Metni; if the two differ, the Turkish text prevails.
1. Data controller
The data controller for your personal data is Prof. Dr. Egemen Altan.
- Address: Kadıköy Florence Nightingale Hospital, Feneryolu Mah., Bağdat Cad., Kadıköy / Istanbul, Türkiye
- Email: egemenaltan@hotmail.com
- Phone: +90 505 477 03 33
Examinations and treatment take place at Kadıköy Florence Nightingale Hospital. Medical records created at the hospital (examination, test, surgery and billing records) are the hospital's responsibility and are covered by the hospital's own privacy notice. This notice covers only this website and appointment communication before your examination.
2. What personal data do we process?
| Category | Data | How it is collected |
|---|---|---|
| Identity | First and last name | Appointment form, WhatsApp, phone, email |
| Contact | Phone number, email address (optional) | Appointment form, WhatsApp, phone, email |
| Health data (special category) | The area of complaint you choose and any complaint details in your message | Appointment form, WhatsApp, phone, email |
| Request details | Your preferred appointment, your question and the content of our messages | WhatsApp, phone, email |
| Security | IP address, date and time of visit, page viewed, browser details | Logs of the server hosting the site (automatic) |
| Cookie choice | Whether you allowed the map, and when | Stored only in your browser, never sent to us |
The appointment form does not store your details. It does not send what you type to the website's server; it turns it into a WhatsApp message inside your browser. The message reaches us only when you press “Send” in WhatsApp.
Please share only what is needed to book an appointment. Your complaint is assessed in detail at the examination. Appointment requests for anyone under 18 should come from a parent or guardian.
The site uses no analytics, advertising or social media tracking tools.
3. Why do we process your personal data?
- To receive and review your appointment request and schedule your appointment
- To contact you by phone, WhatsApp or email and answer your questions
- To plan an examination time and any preparation suited to your complaint
- To handle your requests and complaints
- To keep the site secure and prevent misuse
- To meet legal obligations and requests from authorised public bodies
- To protect legal rights in the event of a dispute
4. Legal basis
Your personal data is processed on the following grounds under Article 5 of the KVKK:
- Entering into or performing a contract (Art. 5/2-c): receiving your appointment request and scheduling your appointment
- Legal obligation (Art. 5/2-ç): information that must by law be given to authorised bodies
- Establishing, exercising or defending a right (Art. 5/2-e): possible disputes
- Legitimate interest (Art. 5/2-f), provided it does not harm your fundamental rights and freedoms: site security, server logs and the essential cookie choice
- Explicit consent (Art. 5/1): loading the Google map and sending the appointment form by WhatsApp
Health data is a special category of personal data. Under Art. 6/3-e of the KVKK, your complaint details are processed by a physician bound by professional confidentiality, for the purpose of carrying out and planning medical diagnosis and treatment, with the adequate safeguards set by the Personal Data Protection Board.
5. Who do we share your personal data with?
Within Türkiye
- Kadıköy Florence Nightingale Hospital: your name, phone number and complaint, so that your appointment can be created in the hospital's system (Art. 5/2-c, Art. 6/3-e)
- Authorised public bodies and courts: only where required by law (Art. 5/2-ç)
Outside Türkiye
The servers of the services below may be located outside Türkiye, so using them means your data is transferred abroad.
- WhatsApp (Meta): When you send the appointment form by WhatsApp, your message is carried by WhatsApp's infrastructure. This transfer is based on the explicit consent you give with the tick box on the form (Art. 9/6-a). If you prefer not to use WhatsApp, you can call us instead.
- Email service (Microsoft Outlook): If you email us, your email is stored on the provider's servers.
- Google: The map on the contact page loads only if you allow it. Your browser then connects to Google's servers and your IP address and browser details are sent to Google (explicit consent, Art. 9/6-a). See the Cookie Policy for details.
When you write to us directly by WhatsApp or email, the transfer is necessary to take the pre-appointment steps you asked for (Art. 9/6-b).
Possible risks of transfers abroad: The country the data goes to may not offer protection equivalent to Türkiye's. Authorities in that country may be able to access the data, and it may be harder for you to exercise your rights.
6. How long do we keep it?
- Appointment requests and messages: up to 1 year after your request is concluded. If you are examined, your medical records are kept by the hospital for the periods set by health legislation.
- Server logs: for the period set by the hosting provider's security policy and the applicable legislation
- Cookie choice: 12 months in your browser, after which you are asked again
- In a dispute: for the relevant limitation periods
When the period ends or the reason for processing no longer exists, your data is erased, destroyed or anonymised (KVKK Art. 7).
7. Your rights
Under Article 11 of the KVKK you have the right to:
- Find out whether your personal data is processed
- Request information about it if it is
- Find out why it is processed and whether it is used for that purpose
- Know the third parties, in Türkiye or abroad, to whom it is transferred
- Ask for it to be corrected if it is incomplete or inaccurate
- Ask for it to be erased or destroyed under the conditions of Art. 7
- Ask for corrections, erasure or destruction to be notified to the third parties it was transferred to
- Object to a result against you that arises solely from automated analysis of your data
- Claim compensation if you suffer damage from unlawful processing
Where processing is based on your explicit consent, you can withdraw it at any time. For the map, just use the “Cookie preferences” link at the bottom of the page.
8. How to make a request
To exercise your rights, send your request in one of these ways:
- In writing, as a signed letter to: Prof. Dr. Egemen Altan, Kadıköy Florence Nightingale Hospital, Feneryolu Mah., Bağdat Cad., Kadıköy / Istanbul, Türkiye
- Electronically, with a secure electronic or mobile signature, or from an email address you have already given us and that is in our records: egemenaltan@hotmail.com
Your request should include your name and (for a letter) your signature; your Turkish ID number, or for foreign nationals your nationality and passport number; your postal address; your email, phone or fax number if any; and what you are asking for.
Your request is answered free of charge within 30 days at the latest. If it involves an additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board. If your request is refused, you find the answer insufficient, or you receive no answer in time, you can complain to the Board (KVKK Art. 14).
9. Data security
We take the technical and organisational measures required by Art. 12 of the KVKK to prevent unlawful processing of and access to your personal data. The site runs only over an encrypted connection (HTTPS), the appointment form stores nothing on the server, and only authorised people can read our messages.
10. Changes
We may update this notice when the law or our processing changes. The current version is always published on this page, with the date of the last update at the top.